Some of our customers have been with us for over 30 years and we have worked hard to forge strong partnerships with each of them.
Survey Results 2007
We conduct an annual customer satisfaction survey the results of which are published together with a comparison over the previous four years. £5 is donated to charity for each completed return.
| Customer Survey Results 2007 | % Of "Yes" answers | |||
|---|---|---|---|---|
| 2004 | 2005 | 2006 | 2007 | |
| Are you satisfied with the way our service desk staff handle your service requests when you call? | 99 | 99 | 99 | 100 |
| Do we respond quickly enough to your service requests? | 99 | 98 | 99 | 99 |
| Are you satisfied with the quality of products sold through the machine(s)? | 96 | 96 | 96 | 94 |
| Overall, are we giving you a level of service to your entire satisfaction? | 97 | 97 | 96 | 95 |
| Do our sales staff contact you frequently enough? | 93 | 94 | 92 | 94 |
| If asked by a colleague would you recommend us? | 98 | 97 | 98 | 97 |